Package Booking Terms & Conditions Please read these terms and conditions carefully. These conditions, along with the other information in our brochures or on our websites (depending on how you make your booking) set out the terms and conditions of the contract between you and Thomas Cook Tour Operations Limited and show your and our contractual commitments to each other. Your contract will be governed by English law and any disputes will be dealt with in the courts of England and Wales. If you live in Northern Ireland or Scotland, the courts of Northern Ireland or Scotland (as appropriate), can deal with any disputes.
When we talk about your Holiday in these conditions, except where otherwise stated, we mean the accommodation, transport and other holiday services (excluding Resort Booked Excursions, see below) described by us that you book in the UK with us. Fuel Supplements Please note, all new bookings made from 01/03/11 will have to pay a fuel supplement. This is a result of exceptional increases in fuel costs. A fuel supplement of between ?15 – ?40 per person depending on destination is applicable.
The fuel supplements are the result of changes in fuel costs between the time tour operators price their holidays and flights and the time of booking/travel. Tour operators and airlines reserve the right to alter prices and introduce fuel supplements where changes in fuel costs occur. Since all these costs are beyond our control and subject to further changes, any additional charges will be added and shown separately at the time of booking.
MyStyle – Airport Fast-Track service If you are flying with Thomas Cook Airlines on a MyStyle holiday after 1 May 2012 your holiday may include UK airport Fast-track routes through airport security (outbound only). This service is avaiable only at the following airports ; Manchester, Birmingham, Newcastle, East Midlands, Glasgow, Stansted, and Bristol. Fast-track securitylane is not availableat all timeson all flights, and opening times are at the discretionof each individual airport.
Where services may be withdrawn or unavailable no refund will be payable. Information And Prices We publish brochure and website information many months in advance and, as far as we know, all information is correct at the time of publication. However, things may still change after publication and we check regularly to see if we need to update or correct any information or prices. If there are any significant information changes or we find any mistakes, we will put details on our computer reservation system or website so you will receive the latest information when you make your booking.
Late Holiday Bookings Certain bookings made within 14 weeks of departure will be regarded as ‘Late Holiday’ bookings. You will be told at the time of booking whether or not the booking you seek to make is a normal booking or a ‘Late Holiday’ booking, and the difference between the two. It will then be your choice as to how you wish to proceed. Please be aware that ‘Late Holiday’ bookings always require payment of the price in full at the time of booking whenever that may be. ‘Late Holiday’ bookings may be either booked through promotional publications or from a Brochure or on the website.
Accommodation may either be named at the time of booking or allocated when you arrive at your destination. ‘Late Holiday’ bookings are not always cheaper than the prices in the brochure, as prices are set according to demand. Additional terms and conditions apply for ‘Late Holiday’ bookings and these are contained on our reservation system and website. Not all services and facilities as advertised in this Brochure will be available for ‘Late Holiday’ bookings. Please check with your travel agent or check on the website carefully before booking.
Surcharges – Price Increases After Booking Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your Holiday may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your Holiday, which excludes insurance premiums and any amendment charges.
You will be charged for the amount over and above that, plus an administration charge of ?1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your Holiday, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy.
Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the price of your Holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements for your Holiday are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. Before You Travel You must take out adequate travel insurance suitable for your needs before you travel.
We cannot be responsible for any costs you incur as a result of you failing to do so. For your own peace of mind the insurance should cover you if you have to cancel your arrangements, or for any emergencies such as illness or injury that arise while you are away. If you have not already purchased travel insurance, please visit www.thomascook.com or your Thomas Cook store for a no obligation quote. Changes You Make Before Travel If you want to change your Holiday arrangements in any way, we will try to help you, although we cannot guarantee that we will always be able to do this as changes are subject to availability at the time.
Please note that typically changes to scheduled flight tickets are very restrictive. Where we can make a change, we will charge for any additional services, facilities, or other items changed, at the price which applies on the day the change is made. In addition, we will also apply charges for each person on the booking and for each item you want to change as shown in the table below. Any booking discount you may have received at the time the original booking was made, may be altered or reduced whenever changes are made.
If you have paid supplements for accommodation and the number of people in your accommodation changes, you may have to pay extra and may lose any free or reduced infant and child places or any free group places. And remember any change to your departure date, airport, transport, destination, accommodation, or length of holiday has to apply to all members of your booking. You may not change a holiday chosen from our brochures/websites to special offer holiday such as those featured in promotional publications, or to a ‘Late Holiday’ (see section ‘Late Holiday Bookings’), without incurring cancellation charges.
Such a change would necessitate the cancellation of your existing arrangements subject to our cancellation charges shown and the re-booking of new arrangements at the price applying on the day the booking is made. We will not be able to amend the details of a ‘Late Holiday’ (see section ‘Late Holiday Bookings’ for definition), unless you are prevented from proceeding with your Late Holiday for reasons beyond your control, and not simply due to a change of mind.
Cancellation charges apply to all amendments to holidays of these types. See section ‘Cancellation by You’ for more information. Note: the transport provider may impose additional charges of up to 100% of the ticket cost; any such charges will be in addition to the amendment fees listed above – see the Exception in the section “Cancellation By You” below.